Frequently asked questions

We create celebration cakes, mini desserts, custom printed cookies, grazing boards and tables, and curated gift boxes for corporate events and private celebrations. Personalized branded keepsakes are also available by request.

We provide desserts, grazing selections, gifts, and setup for the services included in your order. We do not offer full event planning.

Cakes: Minimum 3 days’ notice, subject to availability.
Personalized keepsakes: Minimum 5 business days’ notice, subject to availability.
Custom printed cookies, including corporate logo cookies: Minimum 7 days’ notice, subject to availability.
Orders combining two or more services: Minimum 7 days’ notice, or the longest lead time among the services selected, subject to availability.
Grazing orders: Minimum 2 weeks’ notice, subject to availability.

If your requested date is unavailable, we will contact you to coordinate an alternative date.

For shipped orders, the selected date is the dispatch date, not the arrival date.

We offer local delivery throughout Central Florida, including Orlando, Lake Buena Vista, Kissimmee, Davenport, ChampionsGate, and the Universal and SeaWorld areas.

For hotels and resorts with delivery restrictions, we can coordinate a nearby meeting point or arrange delivery through our delivery partners, subject to the property’s policies.

Delivery availability depends on your address and event date.

Delivery fees vary by location. The applicable fee is shown at checkout or included in your custom quote. Some locations may require a minimum order.

Delivery arrangements depend on the location and products ordered. Please provide a day-of contact for offices, venues, and hotels. We will confirm any handoff requirements before delivery.

Delivery depends on the property’s policies. Some resorts restrict third-party deliveries and require a meet-up at an agreed nearby location.

Eligible products may also be shipped if the hotel accepts packages. Hotels may charge guests package-receiving or handling fees.

Shipping is available within the U.S. for eligible cookies and personalized keepsakes, including to hotels and resorts that accept guest packages.

Please confirm the property’s package-receiving policy before ordering. Some hotels and resorts may charge guests an additional fee for receiving, handling, or delivering packages to their room. These fees are separate from our shipping charges.

Cakes, mini desserts, and grazing products are available only for local pickup or delivery.

We ship Monday through Thursday to help preserve freshness and avoid packages sitting in transit over the weekend.

Estimated transit time is typically 2–4 business days after dispatch.

Arrival dates are estimates, and tracking is sent by email.

Pickup is available by arrangement. Please follow the pickup instructions provided with your order confirmation.

Yes. Please provide your artwork as an SVG, PDF, or high-resolution PNG. PNG files should be at least 1,000 pixels wide with a transparent background. Artwork is used as supplied, so please check spelling, colors, and image quality before submitting. Design proofs are not provided.

Please contact us before ordering to discuss your needs and available options. Our products are prepared in a shared commercial kitchen where common allergens are handled, so we cannot guarantee allergen-free products. Please review our Allergy & Ingredients information.

Email concierge@theimadia.com as soon as possible with your order number and request. Changes are subject to availability and your order’s terms. Please review our Ordering, Deposits & Cancellations policy for cancellation and refund details.

You can pay using the payment methods available at checkout. Custom and corporate orders are invoiced and require a 50% deposit to confirm the booking, with the remaining balance due 7 days before the event. Quotes are valid for 7 days.